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What is Online Banking?
Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online. If you are not currently using Cape Cod Cooperative’s TeleBank or Online Banking, please either stop into a branch to fill out the proper application or you can click here and print out the form, fill it out at your convenience and either drop it off at a branch or mail it to:
Cape Cod Cooperative Bank
Deposit Services Department
25 Benjamin Franklin Way
Hyannis, MA 02601
What can I do with Online Banking?
You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Add on our Free Bill Pay service and you can pay virtually all of your bills online too with just a few clicks on your mouse.
In what formats can I download my transaction history?
Online Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
How do I download/export my transaction history to Quicken or MS Money?
Log on to Online Banking, and click on the account for which you wish to download information. Select the 'Transactions' tab and then 'Transactions Menu' from the dropdown. To the right of the screen you will see 'Transaction Search' and you will want to fill in the time frame ('Cycle') you wish to download. Then choose the proper format for your software from the 'Export Format' dropdown menu. Click the 'Export' button, and 'Save.' PLEASE NOTE where you are saving the file to as you will need to find it when you go into your software application to import the file.
Can I schedule future transfers?
Yes, you can schedule current, future and recurring transfers.
When can I use Online Banking services?
With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
What is required to use the Online Banking service?
All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or America Online®. You can use any computer that has Internet access.
How do I check which Internet version I am running?
Click on your 'Help' button while in your Internet Browser (i.e. Internet Explorer) and then choose the 'About' button. Then look for 'Version.'
What happens if I forget or lose my password?
Just give us a call or stop into any branch and we will take you through the steps needed to get back online!
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Equal Housing Lender. Member FDIC. Member SIF.